Privacy Policy
Last updated: September 2025
At JATRAVI, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or contact us for travel services.
1. Information We Collect
We may collect the following personal information:
- Name
- Email address
- Phone number
When a booking is confirmed, we may additionally collect passport information where required for reservations, transportation, or accommodation arrangements.
All information is collected only when voluntarily provided by you through inquiry forms, booking forms, or direct communication.
2. How We Use Your Information
Your information is used solely for the following purposes:
- Responding to travel inquiries
- Creating and managing customized travel itineraries
- Processing bookings and payments
- Communicating important travel-related information
- Complying with legal and regulatory requirements in Japan
We do not sell, rent, or trade your personal information to third parties.
3. Data Management and Security
All personal data is managed with strict internal controls and handled only by authorized personnel. We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.
4. Analytics and Cookies
We use Google Analytics to better understand how visitors interact with our website. Google Analytics may collect anonymous usage data such as pages visited, device type, and general location. This data does not identify individual users.
You may disable cookies through your browser settings at any time.
5. Payments
We support the following payment methods:
- Credit cards
- PayPal
- International bank transfers
Please note that any bank transfer fees or international transaction fees are the responsibility of the customer.
Payment information is processed securely by third-party payment providers. We do not store full credit card details on our servers.
6. Data Retention
We retain personal information only for as long as necessary to fulfill travel arrangements, comply with legal obligations, or resolve disputes.
7. Your Rights
You may request to access, update, or delete your personal information by contacting us at any time.
8. Contact Information
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us:
Email: info@jatravi.com